It’s Xbox Series X and Xbox Series S launch day, but many customers in the UK and Canada will seemingly not receive the new consoles they pre-ordered for delivery today.
Following from the Amazon US announcement that some pre-orders could see delays into December, other regions are also reporting last-minute problems with their orders.
In Canada, many of those who ordered their consoles directly from Microsoft seem to have been affected by a shipment issue that has left units at a FedEx facility in Memphis, Tennessee. It’s unclear what’s caused the hold up, but customers have contacted IGN (and reported on Twitter) to say that that transit has now begun, but estimated delivery dates have begun slipping from a November 10 delivery to November 11. We’ve contacted FedEx for comment.
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In the UK, Eurogamer reports that Amazon UK had been sending guarantees of a launch day delivery as late as Sunday, but have now sent some customers delay notifications. On Twitter, TheGamerGuy showed screenshots of a conversation with Amazon UK customer service, explaining that some fulfilment centres have seen low stock, requiring units to be sent from further away than expected, and saying that deliveries could take as much as 48 hours longer to arrive. We’ve contacted Amazon UK for comment on that.
It’s been a messy pre-order process for Xbox and PlayStation (although we haven’t yet seen widespread issues with PS5 deliveries). If you are in the UK, some retailers have been reporting new stock for launch day, and you can check the IGN UK Deals Twitter page for up-the-minute updates on new stock.